Returns & Exchanges
We accept returns and exchanges in the same condition as merchandise was purchased, up to 30 days from the date of purchase with receipt/order number.
Items without receipts/order numbers are eligible for exchange only.
Unfortunately, we cannot cover the cost of shipping if an item needs to be returned/exchanged.
Custom pieces are final sale and cannot be returned or exchanged because they are one-of-a-kind and customized for you.
Subscription pieces are final sale and cannot be returned or exchanged, because they are limited edition pieces and half off the retail price.
Heaven Inspired pieces are available for return or exchange. Please contact firstname.lastname@example.org for more information.
Defective merchandise may be eligible for complimentary repairs up to 60 days from the date of purchase through a repair consultation with our jewelry maker. In this case, we will cover the cost of shipping.
Please measure your wrist.
Bangles only come in one size and are not adjustable.
Metal Cuffs are very pliable and therefore adjustable.
If you need to exchange a charm bracelet, not including the Jericho style, for a different size, there's an $8 alterations fee as we make each piece to order. We have to recreate the whole bracelet with additional/fewer links if the size is wrong.
If you need to exchange a Jericho style charm bracelet for a different size, there's a $16 alterations fee as we make each piece to order. We have to recreate the whole bracelet with additional/fewer links if the size is wrong.
If you need to shorten or lengthen a necklace we can do so up to or down to 2" max for an additional charge of $8.
Additional shipping charges apply to any piece that has already been received by the customer but needs to be shortened or lengthened.
Our Customer Service hours are Monday through Friday 11 AM - 5 PM and sometimes it can take up to 48 hrs for us to respond.