Returns & Exchanges

  • We accept returns and exchanges in the same condition as merchandise was purchased, up to 30 days from the date of purchase with receipt/order number.
  • Items without receipts/order numbers are eligible for exchange only.
  • Unfortunately, we cannot cover the cost of shipping if an item needs to be returned/exchanged.
  • Custom pieces are final sale and cannot be returned or exchanged because they are one-of-a-kind and customized for you.
  • Subscription pieces are final sale and cannot be returned or exchanged, because they are limited edition pieces and half off the retail price.
  • Heaven Inspired pieces are available for return or exchange. Please contact hello@thecrowningjewels.com for more information. 
  • Defective merchandise may be eligible for complimentary repairs up to 60 days from the date of purchase through a repair consultation with our jewelry maker. In this case, we will cover the cost of shipping.
  • Please measure your wrist.
  • Bangles only come in one size and are not adjustable.
  • Metal Cuffs are very pliable and therefore adjustable.
  • If you need to exchange a charm bracelet, not including the Jericho style, for a different size, there's an $8 alterations fee as we make each piece to order. We have to recreate the whole bracelet with additional/fewer links if the size is wrong.
  • If you need to exchange a Jericho style charm bracelet for a different size, there's a $16 alterations fee as we make each piece to order. We have to recreate the whole bracelet with additional/fewer links if the size is wrong.
  • If you need to shorten or lengthen a necklace we can do so up to or down to 2" max for an additional charge of $8. 
  • Additional shipping charges apply to any piece that has already been received by the customer but needs to be shortened or lengthened.
  • Our Customer Service hours are Monday through Friday 11 AM - 5 PM and sometimes it can take up to 48 hrs for us to respond.
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