Shipping

Shipping & Pick-Up:

Local Pick-Up is now available in our new location. Contact our Customer Service team at (817)470-9211 or hello@thecrowningjewels.com for more information!

Studio Address:

The Crowning Jewels
7801 Brandi Place, Suite L
North Richland Hills, TX 76182

Studio Hours:

Monday - Friday 10am - 4pm CST

International Shipping is currently only available for Canada. We hope to expand our reach to our friends elsewhere, but due to the restrictions and delays of the USPS we have limited our shipping for now.

Standard Shipping & Processing Times:

As each piece is handmade and designed specifically for you, our production window is 6 business days. 

*If you are needing a piece sooner, please purchase our RUSH Processing Option and we will move you to the front of the production line to have your piece created in 2 business days.

We ship all our orders through USPS and their standard shipping times are listed below:

Domestic 1st Class: 10 Business Days 

Domestic Priority: 5 Business Days

Domestic Priority Express: 2 Business Days

All orders purchased with the Rush Processing Option will be shipped Priority Express.

*Int. Priority for Canada: 10 Business Days 

*Please note, we have been informed that our carrier is experiencing intense delays and some orders are taking up to 3 months to be received.

If your order has not arrived in the proper designated time, please see the below tips to help you identify the party to contact to receive a status update:

Check the USPS tracking information that you received in your shipping email.

If the tracking shows the order is in transit, contact your local post office for additional details to understand the delay and expected delivery date.

*For our International friends, please contact your local post office for more details.

If there is an error in delivery (the tracking says delivered, but it was not), please complete a missing mail form with USPS.

If you did not receive a shipping confirmation email or there is no tracking number, please contact us at hello@thecrowningjewels.com where we would be happy to assist in locating your order.

 

Returns & Exchanges:

All non-subscription pieces are eligible for returns and exchanges. Subscription pieces are final sale and cannot be returned or exchanged as they are limited edition pieces and heavily discounted off the retail price.

Returns and exchanges are accepted up to 30 days from the date of purchase with receipt/order number in the same condition as the merchandise was purchased. 

Items without receipts/order numbers are only eligible for exchange.

Defective merchandise may be eligible for complimentary repairs up to 60 days from the date of purchase.

The cost of shipping is only provided by TCJ for defective merchandise. 

For more information, please contact hello@thecrowningjewels.com

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